1. Introduction
Welcome to The Saffa Pantry. These Terms & Conditions govern your use of our website:
By accessing or purchasing from our website, you agree to be bound by these terms.
2. About Us
The Saffa Pantry is an online store based in South Africa, supplying South African food products to customers in the United Kingdom, Australia, and New Zealand.
3. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into binding contracts
- You are purchasing for personal use
4. Products & Availability
- All products are subject to availability
- We reserve the right to limit quantities
- Product images are for illustrative purposes only
- Packaging may vary from time to time
As we sell food products, availability may change due to supplier stock.
5. Pricing & Currency
- All prices are displayed in South African Rand (ZAR)
- Prices may be converted into your local currency using a currency converter
- Exchange rates may vary depending on your payment provider
We reserve the right to change prices at any time without prior notice.
6. Orders
When placing an order:
- You agree that all information provided is accurate
- You will receive an order confirmation email
- We reserve the right to cancel or refuse any order
Orders are only confirmed once payment has been successfully processed.
7. Payment
We accept secure payments through:
- PayPal
- Stripe
We do not store your payment details.
8. Shipping & Delivery
- Orders are shipped from South Africa
- Delivery times are estimated and may vary
- All shipments are subject to courier and customs processes
Customers are responsible for:
- Providing accurate delivery details
- Being available to receive the parcel
We are not responsible for delays caused by customs or courier services.
9. Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Taxes
- Customs clearance fees
These charges are the responsibility of the customer and are not included in our prices.
10. Returns & Refunds
Please refer to our Returns & Refunds Policy.
Key points:
- No returns on food items unless faulty
- Claims must be made within 48 hours of delivery
- Proof (photos) is required
11. Product Disclaimer
- Products are manufactured in South Africa
- Ingredients and allergens may vary
- Customers are responsible for checking product suitability
We are not liable for allergic reactions or dietary issues.
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not responsible for delays outside our control
- Our liability is limited to the value of the order
13. Intellectual Property
All content on this website, including:
- logos
- images
- text
- branding
is the property of The Saffa Pantry and may not be used without permission.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
15. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Changes will take effect immediately upon being posted on the website.
16. Governing Law
These Terms & Conditions are governed by the laws of:
South Africa
Any disputes will be subject to the jurisdiction of South African courts.
17. Contact Information
For any questions regarding these Terms & Conditions:
📧 Email: support@thesaffapantry.com
