1. Introduction
At The Saffa Pantry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website:
2. Information We Collect
We may collect the following personal information when you use our website:
Personal Details
- Full name
- Email address
- Phone number
- Billing and shipping address
Order Information
- Products purchased
- Payment details (processed securely via third-party providers)
Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you regarding your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt-in)
- Prevent fraud and enhance security
4. Payment Information
All payments are processed securely through trusted third-party providers such as:
- PayPal
- Stripe
We do not store your payment card details on our servers.
5. Sharing Your Information
We may share your information with:
Service Providers
- Courier companies for delivery
- Payment processors
- Website hosting and analytics providers
Legal Requirements
We may disclose your information if required by law or to protect our rights.
We do not sell or rent your personal information to third parties.
6. International Data Transfers
As we operate from South Africa and sell internationally, your data may be transferred to and processed in countries outside your own.
We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to:
- Improve user experience
- Remember your preferences
- Analyze website traffic
You can choose to disable cookies in your browser settings.
8. Your Rights
Depending on your location (including the UK, Australia, and New Zealand), you may have the right to:
- Access your personal data
- Request correction of your data
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil your order
- Comply with legal obligations
- Resolve disputes
10. Data Security
We take reasonable steps to protect your information, including:
- Secure servers
- SSL encryption
- Trusted third-party platforms
However, no method of transmission over the internet is 100% secure.
11. Third-Party Services
Our website may include links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 Email: support@thesaffapantry.com
